BOYD LEGAL USES VIDEO TO SHARE CUSTOMER SERVICE TIPS
AWARD-WINNING LEGAL FIRM SHARE KNOWLEDGE ON QUALITY SERVICE THROUGH VIDEO
HOLYROOD PR recently helped Boyd Legal share the top five reasons why they won an ESPC Customer Service Award. Using video, they summarise why quality customer service matters and what treatment you should expect when coming to visit Boyd Legal.
1. Building relationships
There’s nothing more important than making your client feel at ease, as well as understanding the challenges decisions of a legal nature can entail. Building a friendly, yet professional relationship is a guaranteed route to success.
2. Valuing the client’s time
You should respect your client’s needs for efficient service and concise information. Go above and beyond to ensure your staff are well-briefed for any meetings and are up to date with any changes to avoid unnecessary repetition.
3. Always going the extra mile
Taking a moment to follow up and reiterate what was said on the phone, as well as always making time to listen, really helps establish trust between the business and the client.
4. Treating everyone equally
Boyd Property value all customers equally. No matter what your situation, everyone deserves the same high quality treatment. The buying and selling of property can be stressful, so it’s vital to make sure everyone gets the appropriate support.
5. Always being clear and transparent
You should make sure a client is always aware of what’s happening and is guided clearly through any options that are being presented to them.
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