Scotland’s leading independent courier firm has cemented its levels of excellence after having a highly sought-after quality standard upgraded.
Eagle Couriers has become the first courier firm in Scotland to be given the prestigious ISO 9001:2008 level following a surveillance visit by industry inspectors.
The company is Scotland’s biggest independent courier, employing more than 100 people with bases in Edinburgh, Bathgate and Glasgow, and works with a range of high-profile companies and organisations across the country. 13 years ago it earned its first prestigious ISO 9001 certificate in recognition of its impressive working practices and standards.
The standard requires that annual surveillance visits are conducted by external auditors and, following the latest audit this month, the firm was delighted to have the certificate upgraded to the 2008 level – the most up-to-date standard available.
Highest standards for Scottish couriers
Jerry Stewart, one of Eagle Couriers’ directors, said: “We’re absolutely delighted to have been given the new ISO quality standard. It’s the benchmark for excellence in the industry, so to have achieved the most up-to-date version is a great reward for our hard work.
“When we received our first quality standard 13 years ago, we were one of the first courier companies in Britain to have achieved the ISO award. Now, we are the first courier firm in Scotland to have been upgraded to the latest levels which is a very proud achievement for us.
“We pride ourselves on the high standards of excellence we maintain, which are an integral part of our business. Because of the highly sensitive nature of many of our deliveries, we have to ensure that our work is carried out at the highest levels of professionalism, security and reliability.
“There is no room for complacency in our industry, so we are always trying to find new ways to improve further and keep our standards at their highest levels. To be recognised with the latest ISO 9001:2008 standard is a wonderful achievement and highlights the hard work and dedication of all of our staff.”
Eagle Couriers has almost 30 years’ experience in the courier industry and currently employs 100 staff between its bases in Glasgow, Bathgate and Edinburgh.
Eagle Couriers celebrates excellent PR in Scotland
The firm has a 3500-strong client base ranging from blue chip firms such as the BBC and BT, public organisations including the NHS, and sole traders. As business-to-business experts, Eagle Couriers helps other firms operate more efficiently and profitably, by safely delivering on time everything from documents, medical samples and engine parts to sports footage, scripts and TV props.
The International Organisation of Standardisation, (ISO) is a worldwide organisation that develops many different kinds of Standards.
ISO 9000 is a series of documents that define requirements for the Quality Management System Standard. The Standard is based on these 8 underlying principles:
Involvement of people
A process approach
A systems approach to management
A factual approach to decision making Mutually beneficial supplier relationships