Real-time care tech enables safer, more independent living for thousands

A NEW care technology platform is transforming the way older people across Scotland are supported in their homes – delivering smarter, faster responses for tailored care.

Hanover Connect, powered by the innovative CareNet EVO system, is being rolled out across properties managed by leading housing with care provider Hanover Scotland, in partnership with digital telecare specialists, Appello.

The cutting-edge system brings together emergency monitoring, health data insights and digital connectivity to ensure round-the-clock care. Whether responding to a fall or simply offering daily reassurance, the platform enables staff to make faster, more informed decisions – freeing up more time for compassionate, face-to-face support.

The rollout marks a major shift in how telecare is delivered across Hanover’s developments, making use of sophisticated digital capabilities while maintaining the human touch that lies at the heart of quality care.

Donna Henderson, Director of Strategic Finance at Hanover Scotland, said the system is more than a technological upgrade – it’s a move towards fundamentally better care.

Donna said: “It’s not just about technology – it’s about people. CareNet EVO gives us the tools to focus more on what really matters: providing timely, personal care to every resident. Through this partnership with Appello, we are improving the lives of both our residents and their families, delivering a service that is as responsive as it is compassionate.”

The new system is already making a tangible difference. Staff are reporting faster response times, fewer call delays, and better insights into residents’ needs – all leading to more confident, independent living for tenants.

Angela Currie, Chief Executive of Hanover, believes the launch of Hanover Connect represents a milestone in delivering modern, future-proofed housing with care.

She said: “Hanover Connect, powered by CareNet EVO, represents a major leap forward in how we approach resident care. It’s a perfect blend of innovation and compassion, and we are committed to continuing to raise the bar in telecare services.

“This launch is just the beginning. We will keep investing in training, technology, and partnerships that help us provide the best possible care across Scotland.”

Hanover Scotland supports more than 5,000 residents across the country and is renowned for championing innovation in care delivery. The introduction of Hanover Connect is part of a wider commitment to digital transformation that keeps people safe, supported and independent in their own homes.

Ian Martin, Chief Revenue Officer at Appello, said the successful implementation of CareNet EVO reflects Hanover’s leadership and forward-thinking approach.

He said: “Hanover has demonstrated exceptional foresight in technology adoption, positioning itself as a leader in the field. The implementation of the CareNet EVO system reflects a commitment to innovation and progress. This technology is a key enabler for enhancing the quality of life for individuals, and its strategic deployment elevates its function to that of a critical extension of emergency services.”

At the heart of the system is a focus on dignity and reassurance. Residents have direct access to help at the touch of a button, while family members can rest easy knowing their loved ones are never alone.

The data-driven nature of the system also allows for early interventions, flagging changes in patterns such as mobility, health indicators or support needs—helping care staff provide targeted support before small issues escalate into crises.

Hanover’s staff have been undergoing extensive training to ensure a smooth transition, with feedback from residents and families already reflecting high levels of confidence and satisfaction in the upgraded service.

The collaboration with Appello has also played a crucial role in managing the transition from analogue to digital systems, a challenge facing many housing providers across the UK ahead of the national switchover.

By embracing the digital opportunity now, Hanover Scotland is setting a new standard in how telecare can support older people – combining cutting-edge capability with deeply human care.

To find out more about Hanover Scotland, please visit: https://bit.ly/HanoverScotland

For more information about Appello and advice on a seamless transition to digital telecare, visit: https://appello.co.uk

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