Bupa Care Homes

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Bupa Care Homes

  Case Studies

 Curry-loving centenarian served up a social care PR success story

Dundee care home media success thanks to social care PR experts

THE CLOSURE of a single care home threatened to tarnish the fantastic work in another 30 services run by household name, Bupa.

So the health and care giant turned to Holyrood PR for help in spreading the word about the many touching success stories in its care homes.

We delivered a campaign which yielded hundreds of items of media coverage, inspired a grassroots campaign, engagesd staff, residents and relatives – and led to a 103-year-old woman being named Scotland’s Curry Lover of the Year.

In total we smashed the  exacting targets agreed with Bupa by:

  • Kickstarting  a PR programme that delviered a whopping 54  items of coverage per month, 
  • Achieveing huge coverage across 10 separate Centenarian stories.
  • Demonstrating  the power of human interest storytelling through people-focused stories that engaged staff, residents and families
  • Inspiring care service managers to deliver a 133% increase in PR engagement
  • Showcasing the positive work of Bupa’s Scottish care homes with positive messages in 85% of coverage

How did we achieve that? Guided by staff who told us how proud they were of the number of 100th birthdays celebrated in Bupa homes, we conceived a campaign to tell the stories behind those centenarians.

A key challenge was to win over sceptical home managers, wary of a media which normally reports care home negatively. We had to persuade them to engage with public relations, by coming forward with more potential story ideas.

Too kickstart the campaign we identified the case of Margaret Phillips, 103, in a Dundee’s Balcarres care home.

Curry loving 103-year-old Margaret Phillips | social care PR

She attributed her long life to a love of curries – and the story about the Nan Who Loves Naan was born. Margaret’s story yielded 400 items of coverage and saw her win the curry award after a grassroots community campaign.

As a result of that success, care home manages set aside their early nerves and came forward with a host of other stories which also earned major coverage  – including Scotland’s oldest fan of Porridge Oats;  a 100-year-old woman who had never worn make-up; the gran who attributed her long life to a regular nip of gin.


don't rely on lady luck when public relations can ensure business success on social mediaThe astonishing success of the Nan Who Loves Naan story had nothing to do with luck. Check out our post explaining exactly how the snowball effect was down to careful planning and practice rather than dumb good fortune.


The real power of the Nan Who Loves Naan was in unlocking the full PR potential for Bupa Care Services in Scotland. It inspired staff, residents, and members of the public, increased engagement at homes and encouraged staff to to actively seek out PR opportunities. So much so, we managed to gain broadcast coverage for Margaret’s story and delivered 648 significant items of media coverage for BUPA in Scotland.

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