Space Solutions, Scotland’s leading workplace design specialist, has helped put one of the UK’s top cruise booking firms on a steady course for further success after completing its expansion into new premises.
The Cruise Specialists commissioned Space Solutions to manage the design, fit-out and relocation of its move to a new 3000 square foot base at Sheilling House, Glenbervie Business Park, Larbert near Falkirk, ahead of a planned growth of the business and expansion of staff numbers.
It was essential during the project that there was as little downtime as possible as client and customer contact is phone-based.
Delivering within tight deadlines
Space Solutions was able to complete the fit-out, including the installation of a new air conditioning system, and relocate the business from serviced offices within the Glenbervie Business Park within a tight four week framework.
The Cruise Specialists MD Phil Ginn is delighted with the result: “We have been doing well in terms of business and I knew we would be looking in September 2009 to start taking on at least 10 more staff, taking us up to around 50, so I wanted to plan ahead.
“A lot of call centres get a terrible reputation for staff conditions and that’s been something I’ve tried to avoid by working closely with Space Solutions to give us an excellent working environment – if your staff aren’t happy, they won’t sound happy and that’s something potential customers can pick up on.
Proven experts with real pedigree
“When I met with Space Solutions, I was instantly impressed by their expertise and desire to really understand my business and my growth plans, rather than simply give me a space design. The contract with Space Solutions offered fantastic value for money and I felt confident trusting them with the job.
“What I basically wanted was a working environment that was comfortable yet professional and Space Solutions delivered that with no hitches from their end. They’ve also left us with enough room and options for future expansion, which was a vital part of the job.”
Space Solutions Gary McGurk said: “This was a challenging yet incredibly satisfying project to work on.
“Phil wanted an office space that would suit his expansion needs while also being fully functional and attractive for his current team – a workplace where they would not only be happy to work but inspired to work.
“I’m delighted that Phil recognised Space Solutions as the company who could deliver on this.”