Care Home Receives Five Star Review After Unannounced Inspection
Wednesday, January 21st, 2015
on behalf of Blackwood
Findings from the report showed the home had achieved top grades for its “excellent” level of tenant participation, the quality of care and the leadership and management skills demonstrated by staff.
The Care Inspectorate report also noted that St Leonards Court had taken on board suggested improvements from its last review, including actively encouraging tenant gatherings outwith the usual quarterly meetings.
She said: “We are absolutely delighted with the review, St Leonards Court is like a family community and to have the Care Inspectorate recognise this is fantastic news.
“The fact that it was an unannounced inspection makes it even more satisfying as it demonstrates that we provide five star services all the time and not just for the days we know we have an official review.
“The relationship between staff and tenants is truly second to none and the level of dedication and passion for improvement and further training has always been first class.
“All of our staff members are committed to providing the best possible care and are always willing to learn and develop their skills. Everyone is overjoyed with the results, however, we never like to be complacent and are committed to maintaining, and improving, our care provisions.”
Blackwood Chief Executive Fanchea Kelly was delighted with the housing development report.
She said: “Blackwood’s ethos is to provide unrivaled provisions of care to its residents – and Broom Court is the perfect example of this.
“The level of dedication from St Leonards Court is commendable and its willingness to make improvements and develop staff skills is first class.
“Training and development is definitely a priority for us and the recent Care Inspectorate report emphasises how this can translate into providing great care for residents.”
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