Time the buzzwords buzzed off: Why they could be stinging your business’s reputation
Thursday, July 20th, 2017
Our Edinburgh PR consultants list their most tiresome phrases from the world of corporate speak
CROSS-FERTILISATION of ideas. Synergy. Stakeholder relations. Blue-sky thinking.
Somehow, when nobody was looking, these peculiar terms and thousands more have become accepted as a major part of the business vernacular.
Yet should they slip out the confines of the organisation and into your external communications, it is now proven that they have a damaging effect on your brand and how it is seen by that most crucial of ‘stakeholder’ – the general public.
When a crisis strikes, it is as often the response that does the most damage rather than the initial incident. When United Airlines forcibly removed a passenger, the aloofness of its CEO wiped millions from its coffers
CBI Report – providing the obvious evidence
A recent report by the Confederation of British Industry has been produced, slamming business for being too distant, too shrouded in secrecy and impenetrable with the language it uses to communicate to the public.
It called for a complete end to corporate jargon, something that we wholly support.
The idea of ‘remoteness’ was used throughout – as by either undervaluing communications or by speaking in these terms, firms are putting a distinct and obvious barrier between themselves and the public, and even its own employees.
Findings also showed that the closer an individual is to a firm, the more likely it is to view it positively. For instance, if a family member worked for a business that individual is more likely to view it in a positive light.
Speaking about the report and what businesses should be doing to turn the situation around, the CBI President, Paul Drechsler had this to say:
“To tackle this (remoteness), businesses need to improve the way that they interact with employees and customers, to show that they are more than faceless machines motivated by profit.
“This must be a concerted effort – the best businesses know that actions speak louder than words. I’m calling on more business leaders to get out there and talk about what matters to people, junk the jargon and think creatively about ways to improve its interactions with employees and customers.
“Shifting perceptions won’t be easy – but it’s in the best interests of all for businesses to do so and I believe that Britain’s firms are up to the job.”
Our own conclusion is that this is so incredibly obvious. In a more personal comparison, when you meet somebody, you are far more likely to respond warmly to them if they are open, friendly – and speak in a language that you understand and choose words you relate with.
Corporate communications should be no different.
Holyrood’s Pet Peeves
As communicators by trade, this topic stirred a great deal of debate – and we couldn’t help but compile our own list of personal picks, which we’d like to see banished to a room 101.
How do you tame a rapidly advancing robot? Account Manager Chris Fairbairn makes the case for choosing words as your weapon – and looks at a positive recent example of a major employer engaging from the outset
Looking to get in touch with our team of Edinburgh PR Consultants?
If you’re concerned that your communications are ‘going native’, speak to our team who’ll be on hand to help. To do so could be hardly any easier – either on the form below or on 0131 561 2244, where you’ll get a friendly voice speaking in plain English:
Chris Fairbairn is a PR account manager with award-winning public relations agency Holyrood Partnership. He is part of an expert PR team delivering PR services to a wide range of clients from headquarters in Edinburgh, Scotland.View Chris's Profile
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