Broom Court Sweeps Up With High Acclaim
Monday, December 30th, 2013
on behalf of Project Work and Other Clients
Broom Court, operated by leading care and housing provider Blackwood, scored highly rated marks of five across the board for all themes investigated by the Care Inspectorate during an unannounced inspection.
Inspectors had visited Broom Court to assess the service for its standards of quality of care and support, staffing and the environment.
The Care Inspectorate report outlined that staff members were motivated, respectful, professional and well-trained.
The report also praised support plans for residents as they were detailed and person centred, including details of individuals’ skills and areas where they might need help from service staff.
The report concluded: “The support provided to people at Broom Court was very good. People were happy with the service they received and felt they were listened to. This supported a culture of improvement based on the feedback the service received.”
Martin Hunter, Service Manager at Broom Court, said: “We are delighted to have secured such high marks for our service.
“Positive feedback from the Care Inspectorate really highlights the quality of care the staff here provides for our residents. We aim to really make a difference and enhance the quality of people’s lives.
“Receiving positive comments from all our service users at Broom Court is hugely uplifting for the staff. The work we do is all aimed at helping residents and to provide a beneficial resource for people in need.
“On a daily basis, the staff here ensures a top standard of care, so I’m delighted to see our hard work is being acknowledged at an official level.
“Taking this set of very positive marks from the Care Inspectorate, we’re aiming to go from strength to strength and make further improvements where we can.”
Aileen McIntosh, a resident at Broom Court, said: “I’m really pleased with the service I’m provided with here. If you’re required to live somewhere like this, I would say that Broom Court is one of the best places.
“Everyone is so professional and caring. I am treated with dignity and respect at all times”
Blackwood Chief Executive Fanchea Kelly said: “Blackwood’s aim is to do whatever it takes to provide care and support that lets people have control over their lives that meets their needs.
“We are committed to being open, honest, trusted and respectful – putting people at the heart of shaping and changing the service we deliver now and for the future.”
Broom Court accommodates up to 17 people with physical or sensory impairments. The service accommodates 14 residents on a permanent basis, while three places are assigned for respite care. Staff members also provide person-centred care and support to individual residents in a comfortable, homely environment.
Blackwood works in 29 of Scotland’s 32 council areas, more than any other care or housing provider. It operates four care homes and 1600 properties and also provides tailored, individual care packages for more than 400 people.
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