Procedure Change At South Port Makes The Headlines

by Aimee Lawrence

Monday, April 29th, 2013

New complaints launches PR Scotland.

Residents in Brechin’s South Port Sheltered Housing complex are welcoming a new procedure to submit complaints.

As featured in the Brechin Advertiser, owner Bield, one of Scotland’s leading provider of housing, care and community services is hoping that the new procedure will be easier to understand and more accessible to the public than the current procedure.

The coverage explained that the decision to reform the complaints procedure is part of the company’s aim to continue improving customer satisfaction.

Brian Logan chief executive of Bield, said: “The procedure reflects our commitment to valuing complaints. We know that on occasion we get things wrong and when this happens we want to put it right. We want to learn from our mistakes so we can do things better.

“For staff, complaints provide a first-hand account of our customer’s views and experience, and can highlight problems we may otherwise miss.

“We hope that this procedure will enable us to address a customer’s dissatisfaction and try ‘get it right first time’ and even help to prevent the same problems that led to the complaint from happening again.”

All Registered Social Landlords will use the same procedure making it clearer and easier for everyone to understand.

This coverage was secured in Brechin Advertiser as part of a targeted PR campaign carried out by public relations experts Holyrood Partnership on behalf of Bield.

 

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